基于ITIL的帮助台(helpdesk)软件:概念、功能和市场分析卯羟柽胪卯羟柽胪早期的HelpDesk/ServiceDesk概念及起源卯羟柽胪Helpdesk概念起源于传统服务业,最典型的应用就如希尔顿饭店大堂的总服务台,来客无论是住宿,会议,活动,查询,退住都可以在总服务台找到相关服务,这个总服务台就是Helpdesk帮助台。卯羟柽胪当信息技术...
帮助台(Help Desk)应该帮助企业实现战略目标。在实践过程中,可以有多种不同的实践方式。但是如果依据ITIL v3的最佳实践,帮助台(Help Desk)将能够满足绝大多数的用户需要,能够提供最快的实现路径。另外,通过遵循最佳实践,帮助台(Help Desk)能够确保企业的IT部门既能满足终端用户的需要,也能作为企业内部各IT部门间战略...
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Simplify operations with a flexible ITIL help desk ITIL service management best practices cover many areas of IT service management (ITSM), including incident management, configuration management, and ITIL help desk management. An affordable, flexible ITIL help desk solution is key to addressing these...
The best help desk software has the ability to operate according to ITIL best practices. ITIL stands for Information Technology Infrastructure Library, the standard framework for selecting, planning, delivering, and supporting IT services. The ultimate goal of any help desk is to ensure that all ch...
Using WHD, tickets can be automatically created, routed, and assigned to appropriate ITIL help desk team members for faster, more efficient resolution. This ITIL-based capability streamlines the most essential part of IT service management best practices, assuring tickets can be created accurately, ...
An ITIL help desk incorporates established best practices to incident management and service requests. ITIL is a set of standards organizations can follow to provide IT service management (ITSM) for their internal customers, and ITIL help desk processes provide the needed structure. Every company deal...
Enterprise organizations need scalable enterprise help desk software seamlessly integrated into existing IT operations management software and ITIL framework. Through connecting the software programs in support of performance and IT operations—like network management or asset management—tech tickets can be au...
Discover DNSstuff's ‘Help Desk’ category for specialist insights and comprehensive details on tools and products.
This is the help desk software and information resource and portal. It covers all aspects of management and audit for all types of help desks, including help desk application, call center outsourcing, and help desk management software sections.