We were stepping into big shoes. Michael and Norma Keen had been managing the shop so well for over 40 years and as we began to ‘get under the bonnet’ we realised in an experimental way what an amazing job they had been doing all that time. Other bookshop managers will tell you that...
For example, when representing job roles, choose names that reflect a variety of gender identities and cultural backgrounds. Don't use profane or derogatory terms. Don't use slang that could be considered cultural appropriation. Don't use terms that may carry unconscious racial bias or terms ...