IT Project Manager,HDI Benefits Simplifies the login process for more than 300,000 customers by adding self-service features such as password reset Ensures compliance with global insurance security and data protection regulations Lowers time and cost required to maintain the customer portal ...
Basics of Service Desk Metrics ITSM Best Practices And more! Check out the Pre-conference Workshops and Full Conference Schedule to see many sessions we have in 7 more learning tracks, plus keynote speakers, and networking opportunities to help you shine in your new tech support leadership ...
B) Regular IT service continuity testing. C) Clearly documented IT Service Continuity Management procedures. D) Backup logs of key business data files. 2. You are giving a presentation to other support teams that explains why your service desk is implementing a Customer Satisfaction Survey progr...
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The 2025 HDI Award finalists include: Best Service and Support Manager Daryl Jacoby, Johns Hopkins Univ...Back to Newsroom HDI Release Versions English Contacts Media Contact Meryl Franzman HDI’s SupportWorld Live meryl.franzman@informa.com
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A disaster recovery (DR) manager, for example, may be chosen to lead the DR portion of the program. Each business unit within the organization also plays a key role. The service desk, for example, is typically a mission-critical business unit. The services it provides before, during, ...
Chris Dancy been working in IT support for twenty years, in positions ranging from help desk analyst, service desk manager, and software product manager to ITSM process consultant, corporate marketing executive, and entrepreneur. Most people know Chris as @servicesphere on Twitter, and as the host...