The article announces a contract given to Accenture by Hawaiian Telcom for the development and deployment of its major customer service and business support systems. Under the terms of the contract, Accenture will continue to provide remedial measures including improving order-to-billing workflow and ...
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The article focuses on Hawaiian Telcom Communications Inc., Hawaii's largest telephone company. The firm was acquired by the private equity firm the Carlyle Group in 2005, but has since lost money. A series of customer-service and billing problems have caused the loss of many customers. ...