Colleen Beck, OTR/L has been an occupational therapist since 2000, working in school-based, hand therapy, outpatient peds, EI, and SNF. Colleen createdThe OT Toolboxto inspire therapists, teachers, and parents with easy and fun tools to help children thrive.Read her storyabout going from an...
This is the third post as I work through ideas in John Bicheno’s “The lean toolbox for service systems”. And the idea in this post is a particularly big one. What do you need to do when you first encounter a system? You need to understand it. ...