Thinking the Hampton Inn belongs to the Hilton chain I was confident our stay was going to be pleasant. Far away I was from the nightmare I had to live on this hotel. Unclean, dated, no cleaning rooms unless you ask for it ? and do not even think on complaint as the staff will ret...
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aOne ongoing barrier to managers' acceptance of the guarantee concept involved "uncontrollables"--problems over which they felt they had no control. During the chain-wide roll-out of the guarantee at Hampton Inn. one general manager expressed concern to a vice president of the company about the...