A great customer experience is about meeting people where they already are, and our comprehensive live chat guide is here to help you do just that. Over the years, we have consistently emphasized our core philosophy around customer messaging – send the right message, to the right person, at...
The presence of live chat software like Freshchat for a business is comforting for visitors. This lends credibility to your brand as it ensures visitor queries are handled proactively. It is also a subtle way of making your brand reach many people. By having a live chat widget in your websi...
Live chat customer support is a way for customers to interact with the customer support team in real-time. Customers can ask inquiries and get prompt answers on the chat screen itself by using live chat software that is integrated into a company's website or app. When given the option, th...
It is important to always stay positive and friendly in a live chat. The way in which you end a chat session matters. Always ask customers if they’re satisfied with the solutions provided, avoid abrupt goodbyes or maybe there’s any part of the conversation that they didn’t understand an...
When a customer on your online store has a quick question about, say, shoe sizing or rush shipping, they want easy access to an answer. A pleasant chat with a live customer service rep can leave a positive impression. Using a live chat app is a smart way to mitigate common customer ...
Live chat used to be a luxury, but today it’s a staple for most businesses. Although there are tons of live chat examples, we’ve picked some popular options for you to consider. Take a look at these live chat templates and scripts to create a seamless customer experience. ...
Live streaming in Chinais a thriving and fast-growing industry that has been made even more popular with COVID-19. It’s not just aboutwatching celebrities live, but alsointeracting with them through chat roomsto create an interactive experience on both ends of the screen! With this context ...
Read on and see how to modify the chat button. Remember – the better and more visible your chat button is, the more people will use it to start a chat.
In 2021, live chat support is vital. Learn the benefits of live chat and how to use chat support services to make sure you’re ready to grow and thrive.
LiveChat offers a pretty good package at a reasonable, although higher than competitors, price. It’s hard to name another solution that offers a similar, rich feature set at this price point. 2 REVE Chat I have to say that I didn’t expect REVE chat to be such a good product. Its ...