For the hospitality industry, reviews are essential from the booking process to the post-stay stage. “Where should I stay?” and “Why should I stay there?” are usually the questions that come to mind after choosing a travel destination. A TrustYou study shows that a crashing majority of...
As more guests rely on their smartphones, choose software that offers a seamless mobile experience for booking, check-in, and room control. Additionally, ensure your team is well-versed in using the guest experience software to maximize its benefits and provide exceptional service. What is the R...
The closest airport is Iloilo International Airport, and it is about 30 mins from hotel by car (17.6 km). What is the cancellation policy for Aurora 2013 Guest House?The cancellation policy for Aurora 2013 Guest House varies depending on the type of room and booking conditions....
Mishandling guest complaints could make it more difficult for your hotel to receive invitations to participate in or host future events. Increase employee turnover If guests regularly have a poor experience at your property, there’s a good chance team members do, too. A stressful, chaotic ...
aResponsible for booking, greeting and organizing bus departures at an off-site location to ensure optimal guest service levels to bus patronage. Ensure professional representation of the property while demonstrating superior guest service. Demonstrates outstanding customer and Employee Relations at all time...