Finally, with respect to capital, our CET1 ratio stands at 17.7%. This positions us well to serve clients and accelerate capital returns to shareholders in the first quarter. We continue to believe that a 13% to 13.5% ratio is appropriate for the firm over the medium term. We are encoura...
We restructured our corporate and franchise agent force to drive higher levels of productivity. We doubled down on our recruiting function and raised our hiring standards to bring in significantly more high-quality talent. We drove cost discipline across the organization. We built a new en...
“People were really scared that they were going to lose their jobs,” Aron said. He and other leaders said they wouldn’t cut positions due to the pandemic, and they lived up to that pledge. In fact, they ended up hiring 1,200 new people in the past year, in addition to the...
These losses are not sustainable with increased shopping activity and mispriced captives that have led to a decrease in client retention. In addition, two carriers who have been under extreme financial distress significantly lowered commission rates, which is having a near-term negative impact...