We arrived to Atlanta, Georgia continued to try and get in touch with the “greatest Customers Service team ofhttp://www.gotogate.com, and when my call finally got through, after a week, and 30 more minutes on hold, the call got disconnected, however, someone called me back. (which me...
Pranjal provided excellent customer service over the phone. Sympathetic (since our connecting flight had been cancelled) and efficient. She listened patiently and was quick to look for a solution. The email confirmation was received promptly as promised. Thank you indeed! Date of experience: ...
That brings us to the next con, which is customer support. OTAs save money by saving on customer service, which is why they charge extra for “premium support.” Without paying for premium support, you might have a difficult time getting someone on the phone. ...