GoToAssist Remote Support v5Agent Desktop Console Logging in to the GoToAssist Remote Support v5 Console Use the GoToAssist Remote Support v5 Customer Application What should I allow on my firewall for GoToAssist Remote Support v5? GoToAssist Remote Support v5 Two-Step Verification How to Set Agent ...
Download now! Improved: Updated the text for "Jive PBX Extension" to "GoTo Connect PBX Extension" in the Edit attribute mapping configuration window. Fixed an issue in which the user was not able to resize the Active Directory Connector window. GoToAssist (Remote Support) Agent iOS app (v2.1...
The agent can pass a support session to another active GoToAssist Remote Support v5 agent. Restriction: Session transfer is not available in the Agent Desktop Console. Remote View Sessions: Chat The support agent can engage in a two-way chat with a customer without requiring the...
Multifactor authentication (MFA) Single sign-on (SSO) And more Explore Zero Trust Security Seamless Integrations Manage your devices more efficiently with integrating tools you already use to make it easier and faster to help support your customers. ...
Note: Depending on Administration Center settings, the Agent Desktop Console may automatically start a new session upon launch. Tip: Cannot see the Instant remote support window? In the top-left corner of the console, open the Session Commands drop-down menu, and click...
Download now! Improved: Updated the text for "Jive PBX Extension" to "GoTo Connect PBX Extension" in the Edit attribute mapping configuration window. Fixed an issue in which the user was not able to resize the Active Directory Connector window. GoToAssist (Remote Support) Agent iOS app (v2.1...
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You are in an active chat-only session in the Agent Console. Click REMOTE VIEW. Ask the customer to follow instructions displayed on their Chat Panel to share their screen. Customers on desktop computers using Internet Explorer, Safari, or a version of Chrome below 72 are prompted to download...