Instead of each person reporting to their own human resources contact in their organization and location, there's essentially a ticketing queue, workers said. That's become a problem for some who feel their needs are now outsourced to people who don't have prior knowledge or understanding of ...
You can use the AI-powered virtual agents to act as the first line of customer support or configure them to handle support requests with limited to no human agent intervention. You can use virtual agents to do the following: Configure multiple, distinct virtual agents that focus on specific is...
Usually, it takes a human to uncover vulnerabilities in a computer system, but before long, the computers may be doing it alone. Google's Deep Mind and Project Zero divisions have teamed up to create a new kind of large language model (LLM) that can identify security flaws, and the model...
“We’re always looking for ways to have a more human way to communicate.” Thai Le, the restaurant owner, has also noticed the importance of using social media — like Instagram — to get people to the door. He’s started using AI tools to generate images, flyers, and social media ...
The new tools for Google Contact Center AIare built on Dialogflow, a suite of human-computer interaction technologies aimed at contact centers, such as sentiment analysis, automatic spelling correction and text-to-speech capabilities. The tools are aimed at helping developers without...
This dataset contains 108,463 human-labeled and 656k noisily labeled pairs that feature the importance of modeling structure, context, and word order information for the problem of paraphrase identification. - google-research-datasets/paws
TyDi QA contains 200k human-annotated question-answer pairs in 11 Typologically Diverse languages, written without seeing the answer and without the use of translation, and is designed for the training and evaluation of automatic question answering syste
A Virtual Agent provides conversational self-service with hand-off to human agents as necessary. For more information, see the Google documentation. Create a conversation profile (for non-US data center) 1 Create a Service Account through the Google IAM (Identity and Access Management) co...
Deloitte collaborates with HumanFirst to accelerate contact center transformation Read more Deloitte-Google Cloud partnership for cloud-driven sustainability Read more Empowering all to be safer with AI this Cybersecurity Awareness Month Read more
Our algorithm detects and excludes non-human traffic patterns. We also exclude known bots by the User-Agent header and filter out traffic from data centers and referrer spam domains. Basic bot filtering that targets the most common non-human traffic based on the User-Agent header and referrer ...