Good customer service vs. bad customer service in retail Now that you have 12 real-life customer service examples to help you develop your customer service strategy, let’s quickly review the key ingredients for good retail customer service (note, these may vary from one retail business to anot...
Consequently, lenders are forced to reduce resources allocated to customer service to comply with regulation. Bad regulation—which is focused on the price of the loan—tends to embed financial exclusion more deeply in the financial system; better regulation would attend to the quality of customer ...
Consequently, lenders are forced to reduce resources allocated to customer service to comply with regulation. Bad regulation—which is focused on the price of the loan—tends to embed financial exclusion more deeply in the financial system; better regulation would attend to the quality of customer ...
Proving that bad customer service doesn’t need to take place online for it to go viral, isComcast. A well-known tech blogger, determined to out Comcast’s awful customer service,recorded a horrible call he had with a Comcast employeewho tried to do everything in his power to prevent ...
Good food, bad customer service Had a nice meal and would recommend the food however experienced poor customer service over a minor detail. We ordered two cokes but a coke and a soda came which was fine and we politely asked to change to anot...
You need to leave all of that bad energy at work and switch your “home mode” on at the end of the day; this is another reason why improv acting skills are so relevant in the customer service industry. Problem Solving Skills Customer service is very often about problem-solving. The best...
Poor customer service Shift4Shop markets itself as an intuitive ecommerce platform, but even the most user-friendly platform needs to be bolstered by quality customer support. However, many store owners have found this to be more of a source of significant frustration than helpful assistance. ...
There are certainly cheaper ecommerce website builders out there than Shopify, but you’re not going to get the 24/7 customer service, built-in payment processor, beginner-friendly tools, or massive list of integrations with other products. Out of the box, nothing is going to work as well...
And this is why there’s no, one universally ‘good’ response rate to a customer feedback survey. It’s completely circumstantial. Let’s look at a few examples, which hopefully make this clear. Imagine you’ve gotten customers, who are all delighted with your serviceYou send them a surv...
Circular 20: good, bad, or ugly? Why should a client-focused industry need regulations to require good customer service?(GUEST OPINION)Burke, Jack