Deliver top-notch service with these examples of good customer service from real brands plus customer service takeaways that you can implement on your team.
Providing good customer service is an essential step for any business, but it’s often hard to know how. Here are some tips and examples to get you started
Brian’s response? He said the to chat agent “You are rocking my world right now. Can I post this chat on Reddit?” Well, that’s exactly what Brian did. He posted the image of his chat on the social site Reddit and it got over 1200 positive votes, over 500 comments, and the a...
5 Real-life excellent customer service examples Let’s look at some examples of good customer service in practice: Zappos Zappos is an online retail company that is known for its exceptional customer service through Twitter. Their customer support team actively engages with customers, resolves issues...
Here's how you can put together a winning response. Understand the company's customer service philosophy Start by researching the company's values and their approach to customer service. Look at their website, social media, and customer reviews to understand how they interact with their customers...
Here’s an example of a simple automated email response that will only take you a few minutes to set up: Good customer service vs. bad customer service in retail Now that you have 12 real-life customer service examples to help you develop your customer service strategy, let’s quickly re...
Another commonality in these examples is that employees took a proactive approach to solving their customers’ problems. Whether it’s sensing their hesitation and providing confidence in their service or sending them replacements beyond what was paid for, this type of response garners a positive res...
A 2013studybySimply Measuredshowed that 30% of brands have a dedicated customer service handle on Twitter, with the average response to a complaint being 5.1 hours. Only 10% of companies answered within the hour. And the numbers haven’t gotten any better since then. ...
And this is why there’s no, one universally ‘good’ response rate to a customer feedback survey. It’s completely circumstantial. Let’s look at a few examples, which hopefully make this clear. Imagine you’ve gotten customers, who are all delighted with your serviceYou send them a surv...
9. Use customer service templates Keep your standards and response times low. You do no need to reinvent the wheel for every primary and common question. Build scalable templates so you can respond to these inquiries with ease and professionalism.Customer service email templates for 2024 Improve ...