Stretched for time, quality analysts sometimes only analyse calls with low handling times, as these are quicker to listen to and process. However, you can likely learn more from calls with long handle times, as this may highlight that something has gone wrong within the call-handling process....
Detailed GOLDEN RULES!! Do PLEASE remember the golden rules: (By all means print this off and keep the copy near at hand if SS approach! Show these rules to your lawyer or social worker to prove that you KNOW your rights!) REMEMBER THESE EVEN IF YOU FORG
We have also been told about a gregarious 47-year-old business adviser in the north of England who had to fight to keep her five-year-old daughter after being labelled a ‘totally isolated schizoid’ by a psychologist, who we understand is trained only to treat children, and should never ...
I dislike the terms ‘managing up’ and ‘managing down’. For me, that language encourages parties to communicate on a ‘need to know’ basis. Like any successful relationship, the ideal is to foster mutual trust and open dialogue. This leads me to the first of my five golde...
…The de facto rules of morality may be accounted conventional — by definition, indeed. And this in particular means that they are, at least to a degree, changeable. They are certainly changeable insomeway, since they do change. Whether they are changeable by intention, like the law, which...
Culture trumps politics, rules, legislation, structure, even strategy. No amount of tinkering with a law, procedure, or regulation is sufficient if a culture has been abandoned, forgotten, or has become unhealthy. Progress and improvement are possible and absolutely necessary, but only if grounded...
A couple of weeks ago, I proposed a "Golden Rule of Fiscal Policy" that was probably a bit too wordy. Good fiscal policy exists when the private sector grows faster than the public sector, while fiscal ruin is inevitable if government spending grows fast
Road Rules Road to Spandau, The Robert Guillaume Show, The Robert Montgomery Presents Robert Montgomery Presents: "Cakes and Ale" Robert Montgomery Presents: "Kitty Foyle" Robert Montgomery Presents: "Victoria Regina" Robert Q. Lewis Show, The Rock Star INXS Rockford Files, The Rocky King, Detec...
Golden Rule usually refers to the universally accepted principle governing social conduct, that is, one of the most important rules governing our relations to one another, i.e. treating others the way you want yourself to be treated. In other words, treat others with kindness and respect if ...
I understand how valuable every minute of my day is. That’s why I try to use these 24 hours to the maximum, so as not to have any regrets that I wasted my time because I was too lazy. If you also want to boost your efficiency, check out five golden rules of time-management in...