Word of mouth can be a powerful driver of business growth, so prioritize delivering exceptional customer service at every touchpoint. From friendly greetings to personalized recommendations, aim to exceed your client’s expectations and leave them with a positive impression. Happy clients are more like...
Oprah Winfrey:Left a cushy news anchor job to start her own production company. Result? Media empire, anyone? Richard Branson:Started Virgin Atlantic with one leased plane. Now owns an island. Not too shabby. Yes, there are way, way more examples—even those not-so-famous. And these folks...