The stellar support you get at the Genius Bar is one reason why many of us continue to buy Macs, but it almost never made it to an Apple store. Steve Jobs thought the idea was “idiotic” and told former retail chief Ron Johnson it would fail. ...
Best Buy has also established a "bar" for customers to learn about products being sold in the store. BMW plans to launch its Genius Everywhere program nationwide in 2014. The company will launch a pilot program in the U.S. later this year....
INSIDE: Tiger Mom Parenting (see page 2) Serving the Archbishop Mitty Community Volume 22 Number 1 October 2012 Mitty's Own "Genius Bar" 1HZ7HFK&RXQWHU$VVLVWV6WXGHQWVZLWKL3DGV By Pei-Ling Lee & Stephanie Yang Staff Writers 7his year, Archbishop Mitty +igh 6chool has exceeGeG...
Description Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provid...
The Genius Bar is a great way to get help and support for the problems you’re having with your Mac and iOS devices. The problem is, with only 375 Apple stores worldwide, you usually need to live close to a big city to be close to a Genius Bar. But that’s no longer the case,...
In an editorial aboutworkplace biasesinThe New York Times, the author addressed age discrimination giving as an example ex-Apple engineer J.K. Scheinberg attempting to get a job at an Apple retail store as a customer support representative at the Genius Bar. Scheinberg was ...
"Multitasking: Genius Bar technicians are being asked to serve multiple support customers at one time, using downtime during appointments such as during reboots or while diagnostic tests are running to assist another customer. " Each technician will have to be updated...
ifoAppleStore posts a photo of Apple's concept for a redesigned Genius Bar for at least some of its retail stores, a move intended to increase...
Slivka says he’s always used Apple Stores for his IT needs, and that he hasn’t always heard the best reports about third-party solutions—in part because many times, these off-site stores charge for their services while many Genius Bar sessions are free. “That’s not to say there...
"Sir, repairs have to be tracked through the Genius Bar." "It's not getting "repaired", it is a cord." "I'm sorry sir, can you come back at 7:45PM?" "No, I cannot, here's what I am going to do. I am going to walk over to the wall and I am going to ...