Service NSW在澳洲森林大火期间，处理了四万七千次客户交互，这些交互来自于语音、在线、电子邮件等多个渠道。从这个案例当中我们认识到：Genesys所应该追求的技术的极致不正是让这每一次交互都充满温情吗？于是，我们推出我们的最新愿景：体验即服务——Experience as a Service，让每一次交互都充满温情——Empathy。其实...
Genesys®, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as...
这一解决方案的推出得益于公司去年对 Pointillist的收购,此举令Genesys拓展了历程管理能力,支持客户加速交付更高级别的体验编排,并进一步扩大在体验即服务(Experience as a Service SM)市场的领先地位。 新闻评论: Heart of the Customer创始人、首席执行官兼历程地图编排总监Jim Tincher表示:“我们已进入了体验经济时代...
目前《巴西通用数据保护法》(LGDP)也已进入了Genesys持续扩大的数据安全合规标准列表(包括ISO 27001、SOC 2、AGID、C5、IRAP、FedRAMP、Cyber Essentials、GDPR等)。 作为体验即服务(Experience as a Service®)领域内的领导者,Genesys近日宣布公司在2022财年(2021年2月1日-2022年1月31日)的云与多云业务营收实现...
此外,随着更多公司寻求挖掘“体验即服务”(Experience as a Service SM )的潜力,Genesys与Adobe、 Amazon Web Services、Google Cloud 、Zoom等企业级技术市场领导者进行广泛合作,构建成了更强大的Genesys生态系统。凭借着眼于未来的企业愿景与持续创新,Genesys因此被包括Forrester、 Frost & Sullivan 和OMDIA在内的几乎...
The Genesys Cloud Software as a Service (SaaS) solution is a web-based suite of cloud services for enterprise-grade communications, collaboration, and customer experience management. This solution is built on a microservices architecture and delivered via Amazon Web Services (AWS), which provides ...
Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center ...
I am a Genesys Consultant with over ten years of experience in the areas of: Installation, Configuration, Operation, and Troubleshooting of Genesys version 8.x Framework, Routing, Reporting and GVP solutions Development of Genesys IRD voice interaction routing strategies, and Composer-built SCXML ...
The company also showed Unified Experience from Genesys and ServiceNow, a native integration of Genesys Cloud with ServiceNow's Customer Service Management platform. Don Fluckinger is a senior news writer for TechTarget Editorial. He covers customer experience, digital experience management...
“The latest enhancements for Genesys Cloud AI, such as Virtual Agent and Agent Copilot, show tremendouspromise to help organizations like ours to continue to take their digital experience delivery to the next level.” “With Agent Copilot, our agents are more productive and can focus more on...