This page provides links to documentation for those Genesys Engage Digital products that fall under the eServices product line. Important Genesys Social Engagement 8.5.1 and earlier entered End of Life (EOL) on July 29, 2016, and reached End of Support (EOS) on October 12, 2018. For documen...
When providing services to our customers, we will engage a limited number of Agents which play a role in delivering a part of the solution and potentially processing data on our behalf, as part of our customer’s instructions. Agents are bound by strict compliance and contractual terms which ...
By aggregating customer experience data to optimise the right customer interactions that maximise success — and engage, nurture, qualify and amplify customer sales opportunities — customers interact with brands at optimal points for them with the most effective channels every single time....
center employees manage a large volume of inquiries and often engage customers during high-pressure interactions. Continual updates to policies, regulations and technology can lead to information overload for many team members. These ever-changing circumstances could create a culture of uncertainty and ...
Sensor nodes are often used in inaccessible places, so charging or replacing the batteries at the end of their lives is all the more costly and uneconomical. Several approaches exist to reduce the energy consumption of WSNs and maximize battery life. Among them are the regulation...
Consoles are iconic – for decades they were the nucleus of every professional studio. The first time I stepped into a control room and saw one I knew, right away, that was where I wanted to sit, with the faders and meters jumping to life all around me. Now with the shift to more ...
Workloadmanagementisasetofbestpracticesthatseektoefficientlyengageemployees withcustomerworktasksderivedfromavarietyofoff-queue(non-real-time)workloads and/orblendedwork(real-timeandoff-queue).‘Work’cancomefrommultipleapplications andchannels. Workloadmanagement’shighlevelobjectiveisto: •Reducecustomereffor...
Combine Google Cloud Contact Centre AI (CCAI) and Genesys journey orchestration in Genesys Cloud. With Genesys, create AI-triggered rules that engage the customer at the right time with the right message. This powerful combination makes it easy to improve customer retention by quickly prompting the...
and create ultimate value for their end customers. Welcome to84 00:05:39,270 –> 00:05:42,850 all of you from around the world to this Global85 00:05:43,160 –> 00:05:48,440 Genesys Webcast for Engage Cloud on Azure. My name is86...
Innovation doesn’t just end with technology. As a reward for their loyalty, customers also enjoy treats from Next partners, like free taxi rides and cinema tickets. “We’re always looking for new partnerships so that, in time, we’ll become part of the customer’s daily life, helping th...