“Now, with WhatsApp, clients send pictures and our advisors can quickly see the problem and show them what to do. And they can juggle inquiries in other channels — all from their Genesys Cloud application.” — Patricia Zoller, Marketing Manager, Dental Axess ...
To create a cloud ecosystem that delivers the level of experience your customers expect, you need global partners that provide personalization, scalability and security. Join our panelists as they discuss how to: Create enterprise-grade cloud ecosystems Power digital transformation across your entire or...
This change impacts Genesys Softphone running in HTTP Connector mode, either for communication from Workspace Web Edition or from a browser-based custom desktop that leverages the public Genesys Softphone Connector API. This release of Genesys Softphone leverages the support by Chrome and Edge (Chromi...
command does not work in the Genesys Cloud desktop app. Paste the log in a plain text file and save the file. Note: If you copy or move log files soon after saving, they can break. Ensure to wait for the data transfer to complete after saving the file and then, move the file to ...
Genesys Cloud API Driver for Facebook • Genesys Cloud API Driver for Twitter • Genesys Driver for SMS and MMS • Genesys Driver for use with Genesys Hub • Genesys Hub Plug-in for use with Workspace Desktop Edition • Interaction Server • Interaction Server Cluster • Interaction ...
Genesys Cloud 的 WebRTC 媒体助手旨在允许您在 VDI 环境中成功使用 WebRTC 手机,而无需微调和 VDI 技术。 为此,即使 Genesys Cloud 界面在 VDI 中运行,WebRTC 媒体助手也允许媒体绕过 VDI 环境并直接在客户端工作站上终止。 这使得 WebRTC 手机在 VDI 环境中的功能与硬件电话非常相似。
Yes, Genesys Cloud supports Virtual Desktop Infrastructure (VDI) configurations. For best results,…[More] Who do I contact to get support when running Genesys Cloud in a Virtual Desktop Infrastructure (VDI) environment? When it comes to supporting Genesys Cloud in a VDI environment, your…[More...
Genesys Cloud emphasizes user-friendly experiences, ensuring both IT and business users can explore and harness the power of our apps without any fuss. And premium apps are quoted and billed directly by Genesys, which keeps things simple and lets you focus on the tools that will help you ...
Easily access Genesys Cloud™ platform data using export URLs that automate updates in external tools, platform APIs, Eventbridge data streaming, AppFoundry partner apps and our native A3S application. Analytics as a Service (A3S) solution ...
Single omnichannel desktop Tired of maintaining hardware, Lowell Norway switched to a more flexible approach with the Genesys Cloud™ platform. “The Genesys customers we spoke with said it was the best decision they had made. After a short time using the Genesys Cloud platform, we can see ...