You can do this by chatting with live GCash agents inside the app to ensure that you’re safe. To contact them simply follow these steps: 1. Open your GCash app 2. Tap the hamburger menu on the upper-left 3. Select the “Help” tab 4. Tap the “Chat with Us” button which is a...
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“It wasn’t easy for our agents either but the chat shortcuts and the Knowledge Capture feature where agents could check the guide without having to leave the agent workspace aided our agents in managing up to three customers at a time. It was a difficult time for everybody, especially ...
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Thankfully, Zendesk’s live chat became a key channel for GCash customers in need of immediate financial assistance due to lost jobs or critical health conditions at the height of the pandemic. This allowed our customers to reach us through their mobile phones anytime and anywhere. “It wasn’...