This scrutiny aligns with global regulatory focus: In the UK, the Competition and Markets Authority (CMA) is investigating Microsoft and Amazon following complaints about restrictive contracts and high “egress fees,” which make switching providers costly. Similarly, Microsoft recently sidesteppe...
Search is a perfectly contestable market worldwide with some huge players who can throw a lot of resources at it. Google's search is successful because people simplychooseit. (I know I do. I am not bothered a bit by Google's ads.) We certainly don't hear of any major complaints from...
The company later altered the behavior of in-app purchases, requiring authorization for any transaction over $20. That seems to have done little to help matters, as another employee again used the "house on fire" metaphor when referring to customers' complaints in July 2012. Wa...