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Webinars and detailed documentation for deeper understanding A straightforward setup process that allows teams to quickly realize value Customer Support (10% of total score):To evaluate the level of customer support each vendor offered, I considered the following: ...
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To get a sense of each provider's customer onboarding process, I looked for: Availability of educational materials such as tutorials and webinars Interactive product tours that demonstrate key functionalities Responsive customer support during the setup phase Customer Support: 10% of total weighting ...