Erica made my day as I was very anxious about the sky high electric bill that I had. She helped me patiently break down the bill so, it was more affordable for me to handle. I was able to get an extension. She was very, very pleasant, understanding, went above and beyond to help ...
When I called to speak to an Executive, I was told executives do not speak to customers. I am 100% squared away with FPL but at a great cost all because they could not have the understanding and compassion nor the common sense as a company to fix my payment history. I was not in ...