Upgrades from Premium Economy to Business Class are currently only available via the Finnair customer service. The fastest way to reach our customer service is via our chatbot Sisu – when using your Avios or upgrade benefits to request an upgrade, you don’t have to queue at all.Check...
During the high season and peak hours, the number of customers at the airports and on our flights increases. As a result, service points and security checkpoints may be congested. Below you’ll find some tips on how to make your travel smoother. ...
have been over 30 emails with zero compensation. Some of the worst customer service I have received- One email the employee told me ' theres nothing more I can say'. Another told me there is no option to discuss issues like these over the phone as they do not have a number for ...
If you have already checked in, re-enter theonline check-inand cancel it. After that, you can change the flight until the check-in for your first flight closes.View check-in times Go toManage booking. Look up your booking by inserting your booking reference or e-ticket number and family ...
Airport services Services on board Baggage *Journeys to or from Asia, the Middle East and other intercontinental destinations except USA, Canada, Mexico and Japan: 2 pc (32kg each) in Business Class (excl. Light ticket types). Journeys between Japan and Europe: 2 pc (23kg each) in Ec...
31.12.2024 With an incredible seat, gorgeous Nordic design and food inspired by our roots as well as our destinations, our long-haul Business Class is set to be the ultimate way to travel between Europe, the USA and Asia. Here are five reasons why you should b...
*the USA, Canada, Mexico Fees are for journeys in one direction. Heavy or oversized baggage charges at the airport Fees are for journeys in one direction. Sports equipment Journeys within Finland and Europe Fees are for journeys in one direction. ...
The maximum number of pet carriers per customer is one. Usually, we can accept two customers with pets in cabin per flight. However, the aircraft type, weather in the destination or allergic passengers on the flight may limit the number of pets. ...
Please note that if you did not buy your ticket directly from Finnair or your ticket includes flights from other airlines, the extra baggage surcharge may depend on the airline that marketed the flight. In addition, when travelling to the USA, additional baggage fees are subject to different ru...
Special needs complaints on USA flights Part 382 of the US Air Carrier Access Act (ACAA)prohibits discrimination on the basis of disability in air travel and applies to carriers operating flights to and from the USA. The Department of Transportation has published a document called th...