Before using the A320 for the first time, you have to configure it according to the hardware you have – this is a really frame-eating plane in MSFS – even with my actually good basic equipment! For computer laymen like me, it is not easy to see through which settings affect the ...
I didn’t even know the passcode for the EFB and just use touch ID and it worked fine. Logic would suggest that if the plane is working fine for most people and not for you then there’s something wrong with your set up somewhere....