Managers often ask us how to get feedback from employees. Understanding the best way to get feedback from employees is the first step to creating a culture of Radical Candor.
They could be asking for help, complaining about a bug, or raving about how much they love you. And you want to stay on top of all those conversations. Your customers' opinions matter, not just to PR & marketing, but to every team — from customer support to product development to ...
The more versatile feedback comes from multiple sources. Of course, there are some feedback types that you can only collect with a specific method, like NPS or CSAT with surveys. Nonetheless, if you're looking into broader problems, such as "improving app conversion," you should use the va...
Behavioral analysis tools are one of the best ways to collect feedback from customers without annoying them. It can help you uncover UX/UI issues and perform form analysis to optimize their experience. You can also test the correct placement of website elements to maximize visitor engagement and...
That’s where upward feedback becomes invaluable. A key benefit of upward feedback is that it helps shed light on “in-the-trench” issues that managers may otherwise be unaware of. If managers know from their direct reports that employees are feeling burnout and morale is down, they can ...
You don’t need a script—but you do need bullet points. Prepare specific examples to share, as well as the overall narrative of the feedback session. This feedback session is a growth opportunity between you and your employee. What happened, and what can you both learn from it? How can...
A Comparison of Voice of the Customer (VoC) software The Best Feedback Form Templates for Your Website Building Mobile App Feedback Surveys with SDKs The State of Customer Experience (CX) Want to keep up to date? Stay in the loop by signing up for our email newsletter. Be the first to...
A congratulatory written message to the team acknowledging a significant individual achievement. A few moments at the end of the day to reflect on outstanding work we’ve noticed and written simple Thank You notes to those individuals. 2) When a project is in progress. Regular retrospective meeti...
Welcome to New Expensify: a complete re-imagination of financial collaboration, centered around chat. Help us build the next generation of Expensify by sharing feedback and contributing to the code. - Expensify/App
Today, we'll show you how to thank your customers for feedback so they remember it and will happily share more of it in the future. We'll also share a feedback email you can use, so bear with us!Why should you bother thanking for customer feedback ...