Janice (Ginny) Redish, Susan Kleimann, in Usability in Government Systems, 2012 How did we get there? This project shows how a user-centered design approach with lots of usability testing can bring about a plain language model even when eight different regulatory agencies are involved, the docum...
The updates, which are effective Oct. 1, 2024, are intended to streamline and clarify requirements for federal funding opportunities and materially reduce administrative burdens on recipients. They reflect input received from agencies across the federal government, as well as public input rec...
All plans must submit to HHS Secretary and the state insurance commissioner, and make available to public the following information in plain language: claims payment policies and practices; periodic financial disclosure; data on enrollment and disenrollment; data on number of claims denied; data on ...