Even though I reached out well before the movie started per policy, no one was available via chat or phone. Chat never connected, and I waited on hold for 40 minutes before giving up when calling. Now customer service gives me the same bs line that they can't refund me because I ...
The policy to not refund tickets after the showtime starts is really bad. They are forcing customers to pay double, if they accidentally book at the wrong theater. If you think about it, trailers are 15 min plus. Somebody should be able to get a refund before the actual movie starts. ...