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For the complete list of supported VXML tags and attributes, see Cisco Unified Contact Center Express Getting Started with Scripts. Note Unified CCX uses MRCP v1 and MRCP v2 for communicating with third-party ASR-TTS servers. For information on comp...
• Unified CCXEditor—Allows application developers to use a simple Graphical User Interface (GUI) to create, modify, and debug Unified CCX scripts for automating customer interactions. Each script consists of a series of steps, implemented as Java Be...
Administration Guide 1CHAPTER Overview of Communications Express Sun Java™ System Communications Express 6.1 2005Q4 provides a 508 compliant integrated web-based communication and collaboration client that caters to the needs of Internet Service Providers, Enterprises, and Original Equipment Manufacturers. ...
Administration Guide 1CHAPTER Overview of Communications Express Sun Java™ System Communications Express 6.1 2005Q4 provides a 508 compliant integrated web-based communication and collaboration client that caters to the needs of Internet Service Providers, Enterprises, and Original Equipment Manufacturers. ...
Cisco Unity Express has a script editor which allows the creation of custom scripts. These custom scripts can be loaded into Cisco Unity Express and replace (or work in addition to) the regular auto attendant. Warning: The example script shown here is for illustration purposes. It can be ...
Agents can view the number of calls waiting in the queue and the longest call waiting in the queue. Dynamic Regrouping. Change of agent association with a resource group is applied immediately. Reason. Agents can be ...
Cisco Mobility Express User Guide, Cisco Wireless Release 8.9 67 mDNS Policy Limitations Using Services When LSS is enabled, it provides the information only about nearby service providers. But, MDNS Policy enables you to define a policy that is even more granular. mDNS policies can be fram...