Business to business (B2B) refers to any commerce between two businesses.Wholesaletransactions typically fall under this category. You can include business-to-business offerings as either an ecommerce business or a brick-and-mortar. It’s also common for businesses to serve audiences in both B2C ...
Get inspiration from 17 real-life customer service examples and see the difference between good and bad customer service.
How do you provide great customer service? We share 7 examples with stories from Amazon, Starbucks and Lexus. Deliver better customer service today!
Churn rate is a customer success metric calculated by taking the number of customers who stop using a product or service over a given period and dividing that figure by the remaining number of customers. It’s often used in subscription-based businesses. Delighted customers are more likely to s...
Revenue recognition for SaaS companies depends on the pricing structure, whether customers are billed one-time, monthly or yearly. These examples can help you get it right.
Businesses need after-sales service to reap these four benefits: 1. Word-of-mouth referrals Happy customers are valuable assets because they almost always refer your brand to family and friends. Positive word-of-mouth from satisfied customers can drive up to50%of a business’ total sales. Not...
Businesses Are Using More Advanced Technology When used properly, new business technology is a valuable asset to growing companies of all sizes. Whether it’s a more efficient workflow or automated customer service, virtually every aspect of a business can be positively affected by improving technolog...
Productize: Tips for Starting a Service-Based Businesses Many services can be productized into an enterprise that can be scaled, delegated, and automated to create a sustainable, recurring revenue stream. In creating a productization strategy, the product must solve a recurring problem for customers...
These elements gave rise to an ecosystem made of “consumers, merchants, brands, retailers, other businesses, third-party service providers and strategic alliance partners.” As Alibaba points out in its annual report “our ecosystem has strong self-reinforcing network effects benefitting its various...
Here are 10 examples of the future of AI in customer service. 1. Chatbots One of the most common uses of AI in customer service is chatbots. Businesses already use chatbots of varying complexity to handle routine questions such as delivery dates, balance owed, order status or anything else...