Here are some examples of probing questions – also known as probe questions – that can be used during call centre customer conversations to help gather more information and better understand customers’ feelings. 1. “You Mentioned [Insert Issue Here]. Could You Tell Me a Little Bit More Abo...
By adding these prefixes to their questions, advisors will automatically probe customers, encouraging them to share specifics. Just try to mix it up. Avoid always saying “Tell me…” and remember to use common courtesies – such as “please” and “thank you” – to maintain a friendly ton...
You can find more VoC survey questions to ask in our article on the Net Promoter Score question. Collecting Voice of Customer: Follow-up and Cascading Questions We’ve included a few follow-up questions above, which can help you to probe further into a specific problem if you wish. Qualitat...
Use unambiguous language and avoid jargon when writing your survey questions and responses. In this way, your respondents will not lose interest or disengage due to the complexity of your survey. Use neutral language, particularly in surveys and interviews that probe into sensitive topics like politi...
Administering brief quizzes or short answer questions to assess understanding of specific mathematical concepts or procedures Conducting group discussions to probe students’ thinking and reasoning in mathematical problem-solving Analyzing students’ responses to questions that require them to explain their re...
interview is a more personalizedmethod of collecting qualitative data. The interviewer can arrange a one-on-one session and ask various questions to the interviewee. A great advantage of this method is that the interviewer can probe or clarify any answers to open-ended questions in case of any...
It’s up-to-date regarding the state of knowledge in the field; It asks the same or similar kinds of “big” questions that the professor/s ask so that even if your specific topic isn’t a match, your questions, goals, perspectives, methods, and/or stakes complement theirs; Your qual...
Therapists and psychologists also use open-ended questions to probe their clients’ ideas and feelings. By asking “Could you express how that situation made you feel?” they can discover the emotional undercurrents influencing their clients’ life. ...
Structured interviews:The questions are predetermined in both topic and order. Semi-structured interviews:A few questions are predetermined, but other questions aren’t planned. Focus group interviews:The questions are presented to a group instead of one individual. ...
The chart is based on the rationale that the strength and intensity of the respondents’ answers are linear. More so, they can be measured on a scale ranging from a complete agreement to a total disagreement. You can use various topics (general and specific questions) to probe respondents ...