Do you want to make the most out of positive reviews and increase customer retention? You might think that responding to negative reviews is more important. After all, if there’s a problem with your customer service, you’ll want to solve it. However, responding to positive reviews is ...
When a client or a potential client leaves a good review of your business onYelp,Google Business Profile,Facebook, or any other online platform, it’s a great sign that your business has something of value. So how do you handle positive online reviews for your business? Here’s how you ...
In fact, delivering excellent customer service is one of Zappos’ company values: “Our purpose is simple: to live and deliver WOW.”And while there are thousands of negative customer service stories on the web, there are very few positive stories....
So, how do you get your customers to write glowing reviews that help close deals? How do you ensure a customer is satisfied and happy enough to ask for the kind of positive reviews you need? Read on to adopt strategies that will make generating positive customer reviews a cinch. How to ...
Respond with grace, apologize, and focus on getting more positive reviews instead of changing negative ones, as in the example below: After receiving negative feedback, the manager thanked the customer, apologized, and invited the guest for a more positive experience next time. Unsurprisingly, ...
Implement two new customer service initiatives that result in improved customer satisfaction ratings by the end of the next performance review cycle. 6. Develop leadership skills Effective leadership is essential for inspiring and motivating teams, achieving organizational goals and fostering a positive wor...
According to Gallup, employees who have received feedback during the previous week are four times more likely to be engaged. One of the best ways tomotivate your employeesis to acknowledge their achievements, big or small. Here are some ideas for positive performance reviews: ...
Both forms of customer testimonials are powerful. But where should you put them on your website? And how can they really help your business? What Is a Customer Testimonial on a Website? A customer testimonial is an unbiased, positive review of your product, service or business. The customer...
Use these 8 annual positive feedback examples to improve your annual feedback sessions. Benefits of Annual Feedback for team members and its importance Employee annual reviews are a norm across companies from all over the globe. These sessions are an important opportunity for managers to ...
Everything looks top-notch, and Northern Brewer has plenty of positive reviews from satisfied customers to back it up. But as you might imagine with this type of endeavor, there’s a pretty steep learning curve where new homebrewers can benefit greatly from expert advice when getting started....