refuels often and is a major coffee lover. She is the ideal customer for Julia’s Cafe. She wants to receive quick and professional service; order online from her smartphone to avoid lineups, and not deal with over-conversational staff members....
But even though your customers know your staff are only human, they still have high expectations of your brand. Most people are able to forgive. However, when something doesn’t go as planned, they also expect an apology. And they don’t just want to hear a generic “We’re so sorry....
As that person begins to work on the problem and has further conversations, everyone seems to have adifferent angleon what the problem is. Pretty soon, the problem owner realizes that everyone has a different view on the problem statement of what was assumed to be obvious. This is one of t...
In an experiment to measure the ROI of their non-profit, the staff ofDonors Choosesent handwritten thank you notes to half of all recent first-time donors. The results? They found that 38% of people that received a thank you note were more likely to give again than those that didn’t ...
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Being able to write professional emails and letters is an important skill to have, and one of the major aspects of this is knowing how to close those emails and letters. “Best regards” is a good option for this, as it sounds positive without being too formal or too casual. In this ...
The added component of shareability also created a buzz that everyone wanted to be a part of. The company used this virtual method of appreciation to bring listeners back into the app, too. After closing out the year-wrapped video with a brief, “thanks for spending the year with us” ...
Streamline your recruitment process with the Hiring Process Timeline by Rizwan Khawaja. This template helps you organize every step of hiring, from job advertisement to final onboarding. Visualize timelines, track candidates, and ensure an efficient hiring workflow. Perfect for HR professionals aiming ...
But don’t forget that personalized support is key. Take the time to understand customers’ concerns and provide tailored solutions or recommendations. This not only enhances their experience but also fosters a sense of care and appreciation. By investing in these practices, you can deliver exceptio...
Inanother experiment, the staff ofDonors Choosesent hand-written thank-yous to half of all recent first-time donors, and they found that 38% of people who received a thank-you note were more likely to give again than those who didn’t receive one. ...