What is it:Shows you how happy your customers are based on customer experience survey responses Why track it:Measures how well your support team is handling customer concerns 98. Knowledge Base Views What is it:Number of pageviews on your self-help support pages ...
In this post, you’ll learn how to respond to negative reviews, how to make the best out of that situation, and, in the future, how to keep negative feedback private. You’ll also see some negative review examples and some appropriate and inappropriate responses. What is negative fee...
Throughout this post, you’ve learned about numerous types of feedback that can be accessed regardless of your specific use case, resources, or company size. No matter which you choose, the key is to start leveraging feedback today. Every form of feedback on this list is a pote...
I have also found that when I get nervous, I make jokes or beat around the bush when someone pays me a compliment. But I am working on being more confident and sincere in my responses. The next time you receive a compliment, try out one of these responses: “Thank you. I really app...
Secondary research, also known as desk research, involves compiling existing data sourced from a variety of channels. Learn how to gather it here!
RFP responses best practices: top tips for responding successfully Let’s look at some of these steps in more detail and learn the best tips for putting a winning RFP response together. 1. Be direct and specific When responding to RFPs, always speak to the specific problems in the document...
Find out how text analysis software works and how you can apply it to your business to yield actionable insights today. ✓ Click here to learn more!
A beta of less than 1.0 means that the security is theoretically less volatile than the market, meaning the portfolio is less risky with the stock included than without it. For example, utility stocks often have low betas because they tend to move more slowly than market averages. ...
In 2009, a team of researchershypothesizedthat law enforcement’s response would be less vigorous in regions that had a stronger history of racial violence. They tested it by examining the data on states’ lynching histories and hate crime responses and found that their hypothesis was true. ...
The shell harkens back to the early days of computing when everything happened by typing commands and the computer responded by displaying responses—everything was text-based. Although it can seem primitive in the age of graphical user interfaces, a shell provides a surprising number of valuable...