Let's take a moment to practice identifying the inciting incident by looking at the opening scene in Dreamworks'How to Train Your Dragon. If you haven't seen the movie, this scene is the Exposition of the entire story (and an exceptional one at that)—but every scene (like every story)...
Improper internal controls, lack of audit, continuity plan, security, or incident response plan. Learn about the top misconfigurations causing data breaches > When Should Known Vulnerabilities Be Publicly Disclosed? Whether to publicly disclose known vulnerabilities remains a contentious issue. There...
Looking at the tension between the three legs of the triad can help security professionals determine their infosec priorities and processes. Why is the CIA triad important? The CIA triad provides organizations with a clear and comprehensive checklist to evaluate their incident response plan in the ...
Similarly, another important incident response metric to track is the time to resolution for reported incidents. The goal, of course, is to resolve incidents as quickly and efficiently as possible.Calculating the mean time to resolve (MTTR)and the average time to resolve for particular issues can...
Response readiness Develop incident response plans Build relationships with vendors Regular tabletop exercises Document all procedures Continuous improvement Learn from each incident Regular risk assessments Update security measures Adapt to new threats Remember that while cyber insurance is essential, it wor...
Define business continuity plans (BCPs). Consider both types of risk response: mitigation (adding controls) and transfer (e.g., insurance). Manage third-party service risks. Learn from incidents and implement additional mitigation measures. How software can help: Automated BCP workflows can assist...
The Foundation CEO, an appointed representative, or their successor, may initiate this Plan when it becomes essential to oversee and organize a response to a disaster. The decision to activate it will be reached through consultation with members of the Incident Response Team. ...
While it's not the most robust system, you can manage and respond to incidents from within Slack if your needs are simple. Slack's Incident response workflow gathers a description of the incident, a link (if relevant), and the person responsible for responding to the incident. The default ...
Respond in a timely manner with an apology and a plan of action. Fontanella recommends having a canned response ready that you can adapt for situations like these: “While you never want to use the same response for different customers, canned responses give you a baseline to work from. One...
Purpose: To provide a consistent, high-quality response to customer communications and maintain a record of customer interactions for continuous improvement. Procedural Steps: Ticket Receipt and Categorization Implement an automated system to receive tickets via email, chat, or phone. ...