Good customer satisfaction survey questions include: "How satisfied are you with our product/service on a scale of 1 to 10?"; "How likely are you to recommend our company to a friend or colleague?"; and "What improvements can we make to better serve your needs?" What are the 5 types...
Why spend time creating a survey when the work has already been done? Understand goals. Write down what you want to achieve with a customer survey. The goals will highly influence which type of survey to use. Combine different types of questions. Multiple choice, rating, and scale questions ...
Examples of customer survey questions You can’t simply pick general survey questions and expect them to work for every website. Every website is different, the problems each business solves are different, and as we’ve already discussed, the goal of every survey is different. So, here is ...
Several customer satisfaction survey questions can help you understand distinct aspects of your customer journey. For example, you could ask questions to understand pricing satisfaction and get purchase feedback: How satisfied are you with the pricing of our service? How satisfied are you with the ...
Social media is a great way to build relationships with your customers and get feedback. You can use it as a customer service tool, but you should also be responsive on social media. Be polite and professional when responding to questions or comments from your followers. Don’t just write ...
Types of Customer Satisfaction Surveys Customer satisfaction score (CSAT) Customer satisfaction survey questions are typically binary, yes or no questions,for example, “Are you satisfied with your current subscription plan?” or “Are you happy with our quality of service?”These surveys usually prod...
Surveys are delivered directly to customers through in-app pop-ups, chatbots, email campaigns, and other survey mediums. 50 Examples of Customer Satisfaction Survey Questions Your customer survey questions will depend on your product or service, the survey medium you’re prompting users with – ...
Using acustomerfeedback platform to bring it all together. We say Customer Thermometer is the best!Take a free trial, learn about ourextensive platformintegrations and the role we play in drivinginstant feedback. What are the main types of survey questions?
But each survey should have a specific goal in mind, one that every question should help reach. Stay focused on your goal, and you’ll get valuable information. 6. Attaching opinions to the questions It’s hard to be objective when you think your customer service is outstanding. Take a ...
5. Use different types of customer satisfaction survey questions Use a variety of question types to mix things up for customers. Multiple-choice, ranking, open-ended, and Likert scale questions are all excellent ones to use. This keeps things interesting for customers and expands the information ...