The process of automating customer service comes in simple and complicated forms, really depending on what kind of business you're running and how big it is. When you're thinking about adding some automated help
Yet, it is not only the change in the requirement that may cause revision and update of TCs. During the execution of TCs, many ideas arise in the mind and many sub-conditions of a single TC may be identified. All this causes an update of TCs and sometimes it even leads to the additi...