Customer service skills are the set of behaviours you rely on when interacting with a customer. They can also be useful when following up after an initial conversation. For example, if you work as a virtual ass
Psychologists gain significant knowledge about human behaviours and the theories behind them. They use analytical skills to break down these complex ideas into principles that they can use to evaluate, diagnose and treat individuals. Often, they develop these skills during their education by conducting...
What can create insecurity in employees? State and describe at least three traits, behaviours, or characteristics that demonstrate an individual's integrity when seeking to resolve a conflict. What are the four types of unintentional unethical behavior...
Let’s unpack each and how, when done well, these elements create a strong team culture in the workplace. It’s the values that everyone shares Whether it’s communication, leadership, or ways of working, the team culture is about values. These team values examples make up the foundation ...
Points and competition only deliver value if they’re tied to behaviours and performance. Always get the employee training objectives straight first and design game mechanics to be in service of those. It can be worth developing a hierarchy, whereby points are easily earned (maybe for completing ...
He compares the leadership behaviours of prospective candidates on the team before deciding on who to designate as team leader. Example 3: a senior-level employeeThis example outlines how directors and senior managers can show logical thinking at work:As a company director, Aisha oversees the ...
The Gender Pay Gap as a Current Social Issue Introduction The gender pay gap is a measure of the position of women in an economy compared to that of men in terms of wages earned for similar work (Gautier & Munasinghe, 2021). It is a global workplace issue with both inclusion and divers...
That can be incentive enough to reinforce the best attitudes. Basic No.3 – Be Specific in Your Feedback Hearing “thank you” and “good job” is nice, it feels good. But it’s not much of an incentive to repeat truly great work behaviours. After all, it’s a word that we say ...
Example: A business wants to know how much time its employees spend at the workplace per day, on average. This business tracks hours with a shift clock, whereby employees clock in at the start of the day and clock out at the end. The easiest way to gather the necessary information is ...
The body art conveyed the horrific physical trauma reckless behaviours on the road can leave. By making abstract traffic statistics tangible through body painting, Ecovia found a way to make people truly feel the impacts. The images strike the viewer emotionally in a way raw data cannot. ...