Bad customer service is still far more common than it should be, which got us asking: what are some examples of horrible customer service? Sometimes it’s easiest to learn about what your customer service team should do by taking a look at times when other customer service leaders made the...
This has even been more so since the onset of the pandemic, as that has resulted in a tenfold increase in reliance on these platforms. Despite enabling communication and connections to form within seconds, this speed and ease of access come as a double-edged sword. Firstly, it permeates th...
Examples of Bad Crisis Management (and What They Teach Us) Five of the Most Costly Corporate Crises and Their Lessons Best Crisis Managers Safeguard Their Brands Crisis Management Examples by Best Practice Crisis Management Examples by Type: Social Media, Product Problems, and More Improve ...
Last week,I shared 5 leadership examplesand asked you to distinguish which ones are examples of bad leadership vs good leadership. If you haven’t tried it yet, I recommenddoing that exercise firstbefore reading any further. Signs of Bad Leadership Do you know the top signs of a bad leader?
A risk analyst starts by identifying what could potentially go wrong. These negatives must be weighed against a probability metric that measures the likelihood of the event occurring. Finally, risk analysis attempts to estimate the extent of the impact that will be made if the event happens. Many...
brand to feature photos of Brad’s wife. And other fast food chains began capitalizing on Cracker Barrel’s bad press, including a Chick-fil-A sign emblazoned with “Now Hiring Brad’s Wife!” There have even been satirical retellings of the story on YouTube, garnering over 7 million ...
21 Examples of Healthy Boundaries in Relationships There are many types of boundaries in relationships, as well as boundaries in a marriage, that can establish bettercommunicationand intimacy. Some conversations may be easier than others, but it's better they occur with preparation rather than during...
Here’s what you can do to get rid of bad customer service in your company: 1. Choose the right people for the job When employing customer service agents, make sure they have the right personality and skills for the job. The most important skills you should prioritize are communication an...
Reassure team members that there is no such thing as a “bad idea” and that all opinions are welcome as long as they are shared respectfully. 2. Develop digital forms to speed up the onboarding process When your company is bringing in a new employee, there are typically a number of ...
Politics and religion are not topics people always like to discuss. There are loads of examples of non inclusive language examples based on religion, and some are too bad to type here. But, here are a few. “Bible beater” is a negative term people use to describe religious people who fo...