A quick first reply minimises how long a customer has to wait for a response. FCR measures what proportion of first responses solve the customer’s problem. Unlike First Response Time, FCR doesn’t encourage replying to the customer as soon as possible at any cost. The condition that a tick...
The guests arrived at the party wearing elegant attire from the 1920s, adding a touch of glamour to the event. 派生:attired adj. 穿着…的 It's remarkable what a bit of dress-up can do to liven up a party, with almost all guests making a point of saying they would like to do it...
Immediate ‘your inquiry has been received’ responses are standard, so wow your customers with a quick, personalized first response.”These quick responses help avoid situations where the customer either starts a new chat in another bid to get your attention, or leaves entirely. You’ve now ...
when participants give a high response for one of the items, they are also likely to provide high responses for the other items. This consistency indicates the measurements are reliable and the items might measure the same characteristic.
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Email Address 115 .1 Normal Path: Email Address Obtained 115 .2 Exceptional Path: User Not Found 116 Use Case: User Reviews Personal Account Status 116 .1 Normal Path: Account Status Displayed 117 Use Case: User Inquires Regarding Personal Account 118 .1 Normal Path: Inquiry Successfully Made...
I am aware of MSRP and invoice prices and would appreciate a competitive bid. Please include all fees so I can have an out-the-door price. Can you also send me the VIN of the car you’re quoting on? Please respond via email to this request. ...
value/cost ratio Customer Service • Calls not answered in xx seconds • Calls on hold longer than xx seconds • Calls transferred to another party • Abandon rate - caller gives up • Inquiry processing time • Queue time of people waiting in line • Credit request processing time...
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