Here are some ways to provide great customer service: Respond to questions and feedback quickly. Use custom packaging. Add a handwrittenthank you noteto all orders. Extend your return period to give shoppers peace of mind. Give existing customers a discount code for their next purchase. ...
Branding is experienced by the customer at every interaction that they have with your store. You should consider how to wow your target audience in every aspect of your business, from the logo and banner to the customer service and the product packaging. Leverage Etsy Ads The Etsy platform...
Finally, creating a coupon means that you can create a sale that can only be redeemed when the customer uses a coupon code at checkout. Sales deliver results, whatever method you choose. Just remember to price your items a little higher so that the sale won’t cut into your profit too ...
As Etsy puts it, “the Star Seller badge is our way of recognizing sellers with a proven record of providing a great customer experience.” Customer experience includes everything from replying to messages and shipping to ratings, orders, and sales. To get an Etsy Star Seller badge, you have...
Be careful of NOT sending them a discount coupon code too soon. You don’t want them to go “I just paid full price 30 minutes before, and now I have a 10% off coupon that I could’ve used?” Not a good feeling. Build up a good customer relationship with these emails: ...
This real-time tracking is crucial, especially when those unexpected sales rushes hit (hello, peak season). It helps you avoid one of the biggest Etsy no-nos: overselling. The last thing you want is to have a customer place an order only to find out the item is long gone. ...
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Etsy shop owners selling digital goods and who deliver them for automatic download to customers in European Union member countries are required to collect and pay VAT based on the VAT rates of the country where the customer is located.
Etsy is trusted and has a good brand reputation, which rubs off on the creators selling there. As a new creator, you can benefit from this customer base and trust from day one. However, I would be doing you a disservice not to point out that for new sellers, it’s not always peaches...
Related Articles Marketing Automation Trends to Know in 2025 Imagine if Rosey, the robotic maid from The Jetsons, could help you with your business marketing. With today’s marketing automationRead More>> I still remember the day I learned about the 7 Ps of marketing. I was sitting in an ...