ManageEngine, the enterprise IT management division of Zoho Corp., is introducing enterprise service management (ESM) capabilities in the on-premise version of its flagship ITSM (information technology service management) solution, ServiceDesk Plus. Businesses can now create and deploy individual service ...
To start creating service desk instances, you need to first log in to your ServiceDesk Plus account and proceed to the ESM directory. Once you have access to the ESM directory, select ‘Service Desk Instances’. If you’ve created instances before, you will find a list of them here. #2)...