PM Narendra Modi launched the eSanjeevani OPD app in the 98th episode of his radio talk show ‘Mann ki Baat’ to boost healthcare and help people connect to doctors easily in rural areas. eSanjeevani app is powered by the Ministry of Health and Family Welfare (...
eSanjeevaniOPD, the second variant of this mammoth telemedicine initiative, was rolled out on the 13th of April 2020 during the first lockdown, when the OPDs across the country were shutdown. eSanjeevaniOPD enables access to outpatient services by the patients in the confines of their homes. O...
This study aimed to verify the user experience developed by the 'eSanjeevaniOPD' app and suggest ways to improve it. The sequential incident technique (SIT) revealed user concerns in every stage of the user journey and, therefore, improvement opportunities. Accordingly, a few attributes were ...