Customer experience The human experience of technology. Read more Energy transition and utilities Read more
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Working with Capgemini, the charging services provider boosted agent productivity and enhanced the client service experience by introducing Microsoft Digital Contact Center and its Copilot in Dynamics 365 for Customer Service, GenAI-powered solution
Client stories Energy transition and utilities Itron developing data uses to help decarbonize cities and utilities Customer experience Co-creating a high-class customer experience for Hunkemöller Customer experience HEMA creates exceptional simplicity for customer service...
Client Challenge: As a fast-growing company, Eneco eMobililty was facing increasing pressure on customer service and was looking for a solution that could help serve its customers better, faster, and cheaper.Solution: The team worked with Capgemini to implement Microsoft’s Digital Contact C...