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Working with Capgemini, the charging services provider boosted agent productivity and enhanced the client service experience by introducing Microsoft Digital Contact Center and its Copilot in Dynamics 365 for Customer Service GenAI-powered solution Client Challenge: As a fast-growing company, Eneco ...
Client Challenge: As a fast-growing company, Eneco eMobililty was facing increasing pressure on customer service and was looking for a solution that could help serve its customers better, faster, and cheaper.Solution: The team worked with Capgemini to implement Microsoft’s Digital Contact C...
Working with Capgemini, the charging services provider boosted agent productivity and enhanced the client service experience by introducing Microsoft Digital Contact Centre and its Copilot in Dynamics 365 for Customer Service GenAI-powered solution.
Client Challenge: As a fast-growing company, Eneco eMobililty was facing increasing pressure on customer service and was looking for a solution that could help serve its customers better, faster, and cheaper.Solution: The team worked with Capgemini to implement Microsoft’s Digital Contact C...