Siebel Analytics
This study also reveals research frontiers,and hotspots of data analytics research by analyzing keyword co-occurrence using VOSviewer. The outcomes of this study present the applications, emerging trends, and global research landscape over the last decade that help to understand fundamental research and...
As the customer service industry evolves, the future of customer service will be defined by the integration of advanced AI technologies. Organizations that leverage Generative AI will transcend traditional service models, delivering highly personalized and value-driven interactions. This transformation will ...
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Incorporate customer-centered strategies, real-time analytics, and the right talent model to absorb sudden shocks and stay on course. Make sure CFOs team with CMOs to make real-time, data-driven decisions in response to customer needs. Use analytics to drive personalization ...
[3] Parag Jain, “2023 trends, technologies in CPG and retailing,” Retail Customer Experience, 6 April 2023. [4] Staff, “CPG Brands Push Back on Losing Share to Private Labels,” PYMNTS.com, 19 October 2022. [5] Dominic Dinardo, “Three Trends Affecting Margins In The Consumer Package...
Several e-commerce trends in Myanmar are shaping the industry's future. Learn how to navigate through these changes and optimise your business for success.
Making these investments isn’t only important for the environment, but also for the future of business; 66% of customers have stopped using companies whose values don’t align with theirs, according to the Salesforce Trends in Communications Report. ...
25 WAYS WE SAW THE WORLD CHANGE IN 2013 EMERGING TRENDS,TRANSFORMATIVE IMPACTS AND HOW WE ARE HELPING OUR CLIENTS AROUND THE WORLD DRIVE AND LEVERAGE THEM INSIDE COLLABORATION AND COMMERCE OPPORTUNITIES IN ENERGY TECHNOLOGY'S NEXT WAVE DIVERSE POWER SOURCES TRANSFORMATIONAL ENTREPRENEURS INTEGRATED ...
The banking sector is undergoing many developments recently as a result of technological innovations and the change in customer behavioral patterns. Low-interest rates have been playing the role of a game-changer in the banking industry for the past 17 years. It rewrote some fundamental equations ...