The customer can contact the Banking Ombudsman appointed by the RBI in the event that the complaint remains unresolved within a month from the date when the complaint was raised or the response received is unsatisfactory. About Citibank Citibank was founded in 1812 as the City Bank of New ...
any complaint you might have. You first contact the bank manager, then the nodal officer and finally the principal nodal officer to address your concerns. If you are not satisfied with any of the responses provided by these members, you can contact the banking ombudsman set up by the RBI. ...