He is the author of several bestselling books, including 101 Sample Write-Ups for Documenting Employee Performance Problems , 101 Tough Conversations to Have with Employees , and 2600 Phrases for Setting Effective Performance Goals . He is a long-time contributor to HR Magazine . Visit him at ...
how many customers they have or how many rocket rides they’ve taken recently), don’t make them stop and wonder the level of accuracy that’s needed. Instead, use words and phrases like “roughly,”“in your opinion,”“generally,” or “if you had to guess...
add internal and external links, and set focus keyphrases for each page will improve your Google ranking. You can also capitalize on local SEO by including location-based longtail keywords like ‘pediatrician in New York,’‘nutritionist in San Francisco’, or ‘cardiologist in Chicago.’ Accord...
Also, there’s always a domino effect: once an employee quits and spreads the word about greener fields, other employees start looking for jobs too. Other employees get anxious and start fearing that the job will not be stable since several persons are leaving the company, which makes them f...
(e.g., how many customers they have or how many rocket rides they’ve taken recently), don’t make them stop and wonder the level of accuracy that’s needed. Instead, use words and phrases like “roughly,”“in your opinion,”“generally,” or “if you had to guess” to empower ...
Make a visual reminder of your company’s roadmap. Cut out words, phrases, and images that express the destination you have in sight for the business. What’s your BHAG? Where do you see the company in five years? Encourage team members to add to it. Their participation in this process...
Why does this matter for communication? Well, if you use phrases like “you will decide” or “your opinion” with someone driven toward external reference, you will end up demotivating them. They’re more likely to feel motivated with words like “do some research” and “check with others...
“In your call center script, consider rewording negative phrases into positive action. For example: ‘The product will be available in January. I can go ahead and order it for you right now if you’d like so you’ll be one of the first to receive it.’...
Improve employee satisfaction. Unhappy employees may express their dissatisfaction on social media. To prevent this, ask for their feedback consistently to create a better work environment. Gather social proof. Encourage past and existing clients to leave positive testimonials on popular review sites. ...
Connect your ideasthrough the use oftransitional words and phrases(e.g. “as a result”, “so far”, “furthermore”, “in contrast”, “for example”, etc.). Let’s take a look at an example of coherent communication in the picture below. There, we see a conversation between 2 co...