Improve your chances of collecting positive reviews and feedback All of these lead to higher shopper satisfaction, repeat sales, word-of-mouth marketing, and brand loyalty. Here are some after-sales tips and st
4. Respond to reviewsConsumers expect businesses to respond to negative reviews quickly. It shows you care and are open to receiving customer feedback.Your response should be in some way personalized. Shoppers overall are more willing to buy from an ecommerce store that responds to positive and...
With the help of chatbots, you can collect customer feedback proactively across various channels, or even request product reviews and ratings. Additionally, chatbots give you the ability to gauge negative feedback before it goes online, so you can resolve a customer issue before it gets posted ...
Reviews and a feedback loop: A stunning93% of consumers say that online reviews impact their purchasing decisions. Positive reviews help you attract new customers, and critical reviews help you focus resources on the areas of improvement that would make the biggest impact. Data collection and mana...
1. They’re Obsessed with Customer Feedback Top merchants use tools likeShopify Reviews,Klaviyo surveys, andHotjarsession recordings to hear what customers love—and what’s frustrating them. They use that insight to refine product pages, upgrade their support, and improve the overall shopping exper...
However, we understand that they may not be the perfect fit for everyone. That’s why we also tested other popular eCommerce solutions. In this article, we will compare the best affordable and free eCommerce platforms that you can use to start an online store. Let’s dive right in!
Light IT Global is an eCommerce app development company that delivers innovative web and mobile solutions for startups and enterprises. With over 18 years of experience, they have completed over 500 custom projects for clients worldwide, including in Europe, the United States, and Japan. In col...
Have an easy way to share feedback from angry customers with product managers, designers, and engineers. Then, the entire team can collaborate on long-term solutions to keep your customers happy and implementcore eCommerce customer service principles. ...
Online reviews are an effective word of mouth marketing strategy. Learn how to increase reviews for your ecommerce website.
Consider the factors like usability, pricing, and feature set for Shopify app evaluation. While some apps may offer a free plan, others offer demos. Go through their site reviews too to make sure it is worth investing in the paid plan. This way you can narrow down the most suitable Shopif...